General conditions of sales Teraflex Europe
These General Conditions of sale or terms and conditions apply to all orders placed on the website www.bumperoffroad.com.
Teraflex Europe reserves the right to adapt or modify at any time these terms of sale. Changes, the General conditions of sale applicable and enforceable will be those in force on the day of the order.
Acceptance of the terms of sale
Any sale implies acceptance of these terms and conditions and this without reservation. These terms and conditions prevail over any other terms in any other document.
The customer declares to have majority and not be under one any guardianship and claims to be able to enter into this agreement and the terms and conditions listed below.
Validation of orders (law of 13/03/2000)
All purchase order signed by ‘double click’ consumer is an irrevocable acceptance which cannot be questioned within the limits provided for in these terms of sale. This electronic signature has value between the parties as well as a signature handwriting. the confirmation of the order is acceptance of the present conditions of sale, the recognition to have perfect knowledge and the waiver of its own conditions of purchase or other conditions. all of the data supplied and recorded confirmation shall be evidence of the transaction.
Acknowledgement of order
Once the final confirmed order acknowledge: immediately on the screen, with the possibility for the customer to print or download the corresponding document. and best time to the e-mail address provided by the customer. Teraflex Europe cannot incur liability in case of impossibility to acknowledge attributable to the customer an e-mail, especially when the email address provided by this proves nonexistent, erroneous, invalid or saturated.
During the processing of your order you will receive emails informing you of the validation of your order, the treatment layout then his expedition. When the order has left our warehouse, you will receive an email telling you a tracking number Mondial Relay or Colissimo tracking number (followed on the site of Colisposte.fr). At any time you can check the status of your order from your account on Teraflex Europe. Your Bill is searchable and printable from your account on Teraflex Europe for all orders to “shipped” status
Right of withdrawal
The right of withdrawal applies only to natural persons. In accordance with article L.121 – 20 and following the Code of consumption, the consumer has a period of 7 working days from the date of delivery of the order, to return any item not agreeing to him and request an Exchange or reimbursement without penalty, except for the expenses of return. You must before you return your product, make us the request either by email to email@example.com, or by registered letter R.A.R indicating the reason, and the reason for your cancellation; as a result of your mail, we will contact you either by phone or by mail, to tell you how to return your product. The date of sending the recommended for conditions of the period of 7 days. Only will be taken back returned goods as a whole, in their packing of origin complete and intact, in perfect state of resale and with all their accessories. Any product that has been damaged, or whose original package has been damaged, will be refunded, returned or exchanged. You would then lose your right of withdrawal and the product you would be returned at your expense. in the event of the exercise of the right of withdrawal, the consumer has the choice to ask either the refunding of the sums paid, or the exchange of the product. In the case of an Exchange, the return of a new article will be at the expense of the customer. In case of exercise of the right of withdrawal, Teraflex Europe will make all efforts to refund the consumer at the most quickly and within a maximum period of thirty days. in case of withdrawal remains the responsibility of the customer. In no way is responsible for the loss of or damage to parcels in return. To ensure the tracking of your parcel, we recommend you to choose a delivery in colissimo Suivi. The parcel on c.o.d. will be systematically refused.
The right to return can be exercised in the following cases: “On sale” or products contained in the RADIUS “destocking”, will not be returned or exchanged, except if it is a logistical mistake on our part. ” They should in this case be returned to us in their original packaging and must not have been opened. In the case of a withdrawal for sealed products in blister, their recovery will be in the case where the blister has not been opened. However the products will benefit from a right of return in the case of hidden defects be proved. There is no way back for electronic products and Stickers.
Products and availability
Our products and price offers are valid as long as they are visible on the site, within the limit of stocks available. The names and marks of products and manufacturers are used only for the purpose of identification. The photographs or visuals illustrating the products does not enter the contractual field, if errors are found, the responsibility of Teraflex Europe may in no case be held liable. Photographs of the site are the most faithful possible but cannot ensure a similarity with the product offered, especially with regard to the colors. They are subject to change at any time upon request of the manufacturer. Any product from the site can be added, modified or removed without notice. For products not stored in our premises, our offers are valid subject to availability from our suppliers. In the case of information on the availability and delivery times will be sent to you after your order. In the event of unavailability of product after order, we will inform you by e-mail or post and this delay, your order will be automatically cancelled and you will be immediately refunded.
US import parts
The parts that we distribute come from the United States and are controlled weekly by container “plane” for us to be delivered usually within 8 to 12 days.
Some pieces that we distribute are planned to increase the performance of the vehicle with the exclusive purpose of use in competition. As a result, these pieces are likely to change the characteristics of the vehicle in terms of its approval on the french territory and so make it unsuitable for road use. Of expressly agreed between the parties, Teraflex Europe cannot be held responsible for, on any occasion, or in any way such a modification, or use of the modified vehicle having purpose or effect to make it conform to the rules that normally apply.
The prices in the catalogue are inclusive price in euro taking account of the VAT applicable on the day of the order, any change in the rate will be reflected in the price of products or services. Teraflex Europe reserves to change its prices at any time, provided, however, that the price appearing in the catalogue the day of the order will be the one applicable to the buyer. All prices include the costs of processing orders. Delivery costs are added to the products price.
Modes of regulation
Teraflex Europemet at disposal of clients the following modes of payment:
(1) payment by credit card with secure online payment system offered and managed by our banking partner
(2) payment by PayPal account.
(3) payment by bank transfer
The preferred method of payment will be clearly displayed on the site when ordering. All validated orders will be considered effective only when the bank payment centres concerned have given their agreement. In case of refusal of the said centres, the order will be automatically cancelled and the customer will be immediately notified by e-mail. Teraflex Europe reserves the right to refuse to make a delivery or to honor an order from a consumer who would have not solved completely a previous order or with whom a dispute is underway.
Teraflex Europevous offers a payment for purchases online by credit card through an automatic referral to the PayPal online payment site. Thus no banking information concerning the customer passes through the Teraflex Europe site. In order to optimize the security of the transactions, the online payment system integrates process SSL (Secure Socket Layer) to encrypt the client’s bank details.
Incident of payment, the sale is terminated as of right, Teraflex Europe reserves the right to request, by summary proceedings, the return of the products. The sums remaining due become immediately due. The costs incurred by the need for a recovery in litigation of the sums due including the fees of the corporate officers, the interest for late payment, remain the responsibility of the buyer.
Our orders are usually processed in 48 to 72 hours and then shipped by La Poste in Colissimo Expert for which additional delivery time is 48 hours maximum. These times are given as an indication and respected to the extent possible; However they may vary for some items whose supply is a flow reached with certain suppliers. This is particularly the case of some items whose supply is from American suppliers and the delivery time is 10 to 15 days. Teraflex Europe reserves the right to choose the transport company in order to select the best solution to the need for the customer. It is expressly agreed that the transfer of ownership of the goods becomes effective for his release from our premises. Accordingly, the customer agrees to bear the risks, including those related to transport. It is up to the buyer to make any reserves for use before taking delivery. In the absence of education on the part of the customer, Teraflex Europe reserves the right to bring the goods, at best it can incur a result any responsibility. The product sales doing so exclusively by correspondence, under no circumstances the client may take possession of the order by him even, or another person or another carrier selected by Teraflex. France in the event of damage during transport, the complaint must be filed with the carrier within a period of three days from the delivery. Furthermore , onus is on the customer at its command to check the contact details and delivery addresses are accurate and complete. Otherwise, the Teraflex Europe liability may be engaged if a delay or a delivery error occur.
All products supplied by Teraflex Europe benefit from the legal guarantee provided for by articles 1641 and following of the civil Code. In the event of non-conformity of a product, it may be returned to the seller who will take it over, Exchange it, or refund. In case of manufacturing defect of the product making it improper a use for which it is intended, contact Teraflex Europe sending an explanatory e-mail. If the products need to be returned to us, they must be the subject of a return from our Customer Service request:
• within 7 days of delivery for a retraction.
• within 15 days for defect
• within 15 days, in case of error of reference from us.
The expenses of sending and return will be a dependent, only the price of the product (s) made will be refunded. In order to benefit from the guarantee, it is essential that the parts are fitted by a professional with the tools and skills. Teraflex Europe reserves the right to require proof of editing for any defect or hidden defect occurring after the installation of the equipment. For any warranty claim, the room will have us be shipped by registered receipt with a cover letter explaining the origin of the problem as well as a copy of the Assembly Bill. Exclusion of warranty cases are, no respect for editing records, inappropriate usage, lack of maintenance, incorrect mounting, misuse of items or the negligence of the customer.
Teraflex Europe, in the process of sale on line, is bound by an obligation of means; its responsibility could not be committed for a damage resulting from the use of Internet network such as loss of data, intrusion, virus, rupture of the service, or other problems involuntary. Teraflex Europe cannot be held responsible for the breach of contract concluded, due to the occurrence of a force majeure event and in the event of total or partial of the postal strike carriers, and disasters caused by floods or fires. Regarding the products purchased to meet the professional needs, Teraflex Europe will incur no liability for all damage fresh, or indirect as a result of the present, loss of exploitation, loss of profit, damage that might arise. The choice and the purchase of a product or a service are under the sole responsibility of the customer. The impossibility of total or partial use the products especially for cause of incompatibility of the material cannot give rise to any compensation, refund or putting in question the responsibility of Teraflex Europe except in the case of a proven latent defect, nonconformity, defect or exercise of the right of withdrawal as described in these terms. In the case of non-delivery of an order, you have a maximum months (from the date of departure of our warehouses) to manifest. Beyond this period, we will not accept more complaints.
None of the parties will have failed in its contractual obligations, to the extent where their execution will be delayed, hindered or prevented by a fortuitous event of force majeure. Will be considered a case of force majeure any fact or circumstance irr & ´sistible, outside the parties, unpredictable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all the efforts reasonably possible. The party affected by such circumstances will notify the other within ten working days of the date on which it will have been informed. The two parties then, closer within a period of three months, except impossibility due to the force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure lasting more than a month, these terms may be terminated by the injured party. Expressly, are considered as cases of force majeure or fortuitous, in addition to those who are usually retained by the jurisprudence of the courses and the french courts: the blocking of the means of transport, earthquake, fire, storms, flood, lightning, stop telecommunication networks or difficulties specific to external telecommunication networks to customers.
All elements of the Teraflex Europe site are and remain the intellectual and exclusive property of Teraflex Europe. No one is allowed to reproduce, exploit, repeat, or use in any capacity whatsoever, even partially, elements of the site which they are software, Visual or sound. Any simple link or by hypertext is strictly forbidden without express Teraflex Europe written agreement.
The law relating to computing, files and freedoms of January 6, 1978, identifying information to buyers may be automated treatment. Teraflex Europe is responsible for these treatments. Which have been a statement to the National Commission for computing and freedom. However, this is not the treatment of the data provided to the banking service provider loaded by Teraflex Europe to securely support the payment orders by credit card. Only the provider is responsible for the processing of these data. Teraflex Europe reserves the right to collect information about the buyers, including by using cookies, and, if it so wishes, the collected information to business partners. Buyers can oppose the disclosure of their information by notifying to Teraflex Europe. Similarly, users have a right of access and rectification of the data, in accordance with the law of January 6, 1978
For further information, or for any claim the service customer of Teraflex Europe is accessible:
• at the following e-mail address: firstname.lastname@example.org
• via the contact form
Archiving and evidence
Teraflex Europe register the purchase orders and invoices on a reliable and durable support constituting a copy faithful in accordance with the provisions of article 1348 of the civil Code. Computerized records of Teraflex Europe will be considered by the parties as proof of communications, orders, payments and transactions occurred between the parties.
Settlement of disputes
These terms of sale on line are subject to the Act French. the language of this contract is the French language. If he were to be translated into a foreign language only the french version.
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